Privacy Policy

1. Who We Are

Lowland Architects is a sole practitioner architecture practice based in the Scottish Borders, Scotland. The data controller responsible for your personal information is Mark White, trading as Lowland Architects.

Contact: mark@lowlandarchitects.co.uk

2. What Information We Collect

We may collect and process the following personal information:

  • Name, email address and telephone number submitted via our website enquiry form

  • Project address and description submitted via our website enquiry form

  • Information you provide in correspondence with us by email or telephone

  • Technical data collected automatically by our website host (Squarespace), including IP address, browser type, pages visited and time on site

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and communicate with you about a potential project

  • Prepare and send fee proposals and project documentation

  • Fulfil our contractual and professional obligations where a project proceeds

  • Improve our website and understand how visitors use it (analytics data only)

4. Lawful Basis for Processing

Enquiry and project data: Legitimate interests (responding to an unsolicited enquiry) and, where a contract exists or is being negotiated, contract performance.

Analytics data: Legitimate interests in understanding website usage and improving our service.

5. How Long We Keep Your Data

• Enquiry data where no project proceeds: Up to 2 years from the date of enquiry, unless you ask us to delete it sooner.

• Project data: For the duration of the project and for 6 years after completion, in line with standard professional liability obligations.

• Analytics data: As set by Squarespace’s analytics platform. Typically aggregated and anonymised.

6. Who We Share Your Data With

We do not sell, rent or share your personal data with third parties for marketing purposes. We may share data with:

• Squarespace Inc., our website hosting provider, who processes data in accordance with their own privacy policy.

• Our email service provider, solely for the purpose of communicating with you.

• Specialist consultants (such as structural engineers or conservation specialists) where required to progress your project, and with your knowledge.

• Professional indemnity insurers or legal advisers, if required.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data, subject to legal obligations

  • Restrict or object to processing in certain circumstances

  • Data portability, where technically feasible

To exercise any of these rights, please contact us at mark@lowlandarchitects.co.uk.

8. Cookies

Our website is hosted by Squarespace, which uses cookies to operate the site, provide analytics and remember visitor preferences. You can manage cookie preferences via the banner displayed on your first visit. For full details, please refer to Squarespace’s cookie policy at squarespace.com/privacy.

9. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their policies before submitting personal information.

10. Changes to This Policy

We may update this policy from time to time. The current version will always be available at this page address.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk or by calling 0303 123 1113.

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These necessary and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.